A comprehensive solution designed to simplify credit risk assessment, monitor customer creditworthiness, and optimise credit collection processes.
The Digital Credit Management System (DCMS) is an automated, rule-based credit origination solution that streamlines processess across multiple channels, including outsourced agencies, credit underwriting, and approvals via web-based PCs and mobile tablets.
This centralised platform offers a complete credit management solution with a unified view of each customer's portfolio. By integrating automation and centralisation, DCMS enables banks to enhance customer satisfaction, improve productivity, and reduce costs - delivering seamless and efficient credit management.
- Credit Pre-Screening
& In-Principle
Approval - Application
Creation - Evaluation &
Approval - Documentation &
Disbursement
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Sales ForceMobile Sales Branches Business Centers
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Self ServiceKiosk Internet Banking Mobile Banking
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Business Partners:
Collaborative ProcessingValues Solicitors -
Business Partners:
SalesSales Agents Auto Dealers Developers Corporate Employees
The Digital Collection and Recovery System (DCRS) is a web-based, rules-driven solution that offers a 360° view of delinquent borrowers, enabling banks to manage delinquencies comprehensively. DCRS simplifies the complexities of collections by equipping the bank with diverse tools to implement strategic, tailored approaches - turning collection into efficient and prioritised process. Its collection module is designed to maximise speed and focus, ensuring swift action on accounts.
Streamlined Information & Automation
- Display only essential information on a single screen or quick view, additional details accessible if needed
- Automate credit policies for consistency, using prioritisation and sequencing to manage account effectively
Customer Segmentation & Targeted Treatment
- Segment customers or delinquent situation using decisioning tools and rule-based assignments
- Apply tailored strategies and prioritise accounts for optimised treatment
Collaborative Platform for End-to-End Processing
- Integrate with third parties (e.g. Credit Bureaus, Solicitors, Valuers, Collection Agencies) for seamless processing
- Facilitate legal actions, foreclosure, and collateral revaluation through collaboration
Efficient Resource Management
- Use management reporting and parametrised settings to adjust controls
- Maximise resource utilisation for improved efficiency
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Collection
- Minimal keystrokes for efficient collection
- Rule-based, automated case assignment
- Collection Task List for workflow management
- Decisioning Engine for strategy and focus
- MIS and performance reporting
- 360° customer view with a single data source
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Recovery
- Recovery actions & strategies:
Support for civil proceedings, foreclosure, repossession, and activity templates - Document Generation Tool:
Create Letters of Demand, Recall, etc - GUI-based workflow for ease of use
- Alerts for recovery activities
- Solicitor assignment for legal actions
- Collaboration with Credit Bureaus, External Collection Agencies, Valuers, Solicitors, and Repossessors
- Recovery actions & strategies: